Policies & Procedures
Transparency and clear boundaries ensure you receive the highest quality of care. These policies establish a professional framework that protects your privacy, outlines financial expectations, and defines how we work together outside of sessions. Understanding these guidelines helps us focus entirely on your healing and growth during our time together.
01
Informed Consent
This outlines the nature of therapy, your rights as a client, and important clinic policies. It covers confidentiality limits and your responsibility to participate actively in your treatment.
02
Notice of Privacy Practices
This document describes your legal rights regarding your medical information under HIPAA. It explains how Headway uses your data for treatment, payment, and healthcare operations.
03
Consent to Treat & Guarantee of Payment
This provides your formal permission to receive behavioral health services through the Headway network. It also confirms you are responsible for any costs your insurance company does not pay.
04
Late Cancellation and No-Show Policy
This document ensures you have timely access to care by establishing rules for missed appointments. You must provide 24 hours' notice to cancel or reschedule to avoid a $100 fee.
05
Client Communication Policy
This sets professional boundaries for contacting the clinic. It specifies that phone, email, and text are for scheduling purposes only and that therapists do not provide clinical support between sessions.
06
​Emergency and Crisis Protocol
This explains that the clinic provides outpatient care and cannot act as a crisis resource. It directs you to contact 911 or 988 if you experience an immediate mental health emergency.
07
Telehealth Informed Consent
This explains how video and phone sessions work, including the benefits of increased accessibility and the risks of technology failures. It confirms that the same privacy laws for in-person visits apply to your digital sessions.
08
Headway Consent Forms
This consolidated form covers the assignment of insurance benefits, financial responsibility, and telehealth consent. It authorizes Headway to bill your insurance directly and outlines how you will be charged for your portion of session fees.
