Policies & Procedures
Transparency and clear boundaries ensure you receive the highest quality of care. These policies establish a professional framework that protects your privacy, outlines financial expectations, and defines how we work together outside of sessions. Understanding these guidelines helps us focus entirely on your healing and growth during our time together.
01
Informed Consent
This document explains your rights and what to expect from psychotherapy. It outlines the collaborative nature of our work and the potential risks and benefits of the therapeutic process. You have the right to ask questions, decline treatment, or withdraw at any time.
02
​Client Confidentiality and HIPAA
Your privacy is protected under federal and state laws. I maintain strict confidentiality of your protected health information (PHI), only sharing details without your consent in specific legal or safety situations, such as mandated reporting of abuse. You have the right to access your records and request corrections.
03
Financial and Payment Policy
You are responsible for the payment of all services rendered. I will bill your insurance provider, but you are responsible for any costs not covered, including deductibles and copayments. Payments are due at the time of service via the client portal or other accepted methods.
04
Late Cancellation and No-Show Policy
To ensure all clients have timely access to care, I require advance notice for cancellations. If you miss an appointment or cancel with less than the required notice, you will be charged a non-refundable fee. These fees are not billable to insurance.
05
Client Communication Policy
Communication outside of sessions is primarily for scheduling and administrative needs. I do not engage in clinical discussions or provide therapeutic interventions via email or text. You can expect a response to administrative inquiries within 24 business hours.
06
​Emergency and Crisis Protocol
Strong as Stone Counseling is an outpatient practice and does not provide 24/7 crisis or emergency services. If you are experiencing a mental health emergency, you must contact 911, go to the nearest emergency room, or call the 988 Suicide & Crisis Lifeline.
